FAQ: EAROS: In-Ear Protection Solution for Music Enthusiasts
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How does EAROS_One work and why should I buy it?

EAROS_One filters and reduces sound levels using it’s patent pending Soundbore design. The full spectrum of sound passes through to your inner ear but at reduced decibel levels, protecting your sensitive hearing from accumulating damage and even hearing loss.

Last updated: January 21, 2017 11:46

What’s the difference between EAROS_One and regular ear plugs?

EAROS has aimed to provide an aesthetically beautiful hearing protection unit with medical-grade hearing protection that would normally cost hundreds of dollars for a fraction of the price. No more awkward bright orange earplugs or over-priced hearing aids.

Last updated: January 21, 2017 11:46

What are EAROS_One?

EAROSOne are a passive hearing protection unit that is used mainly for anyone in loud environments. EAROSOne REQUIRES NO BATTERY or recharging. Whether it is a concert, music festival, or your local club, anyone can take full advantage of EAROS_One and protect their hearing.

Last updated: January 21, 2017 11:35

What is NIHL?

Noise-Induced Hearing Loss (NIHL) is permanent hearing damage caused by overexposure to noise. These noises can range anywhere from live music concerts to sirens on an ambulance. NIHL can occur instanteously or develop gradually from repeated exposure to loud noise over time

Last updated: January 21, 2017 11:46

What dB levels cause permanent hearing damage to my ears?

Hearing loss occurs when your ears are consistently exposed to sound at levels over 85 dB.

Last updated: January 21, 2017 11:46

Are EAROS_One waterproof, can I swim with them?

Unfortunately, EAROS_One are not designed to be submerged underwater.

Last updated: January 21, 2017 11:46

How can I be sure that my EAROS_One will fit my ears?

EAROS_One comes with two sets of tips that will allow you to get the perfect fit, designed for ages 13 and over.

Last updated: January 21, 2017 11:46

How will I know if I am in a loud environment that requires EAROS_One?

EAROS has developed a FREE app, both available in the Google Play store and Apple Store, that allows you to measure the level of noise in the surrounding environment. The app will also tell you how long you should be exposed in that environment with EAROSOne and without it. This app does not need to be connected to your EAROSOne since they are passive hearing protection units and can be used even if you are not using EAROS_One. The app will provide you with a 2 hour update as long as notifications are enabled.

Last updated: January 21, 2017 11:46

Can I hear people talk with EAROS_One?

Yes, EAROS_One was designed to allow the person wearing to have increased fidelity of sound, making it easier to hear someone speaking to you in a loud environment.

Last updated: January 21, 2017 11:46

What comes with the EAROS_One set?

The EAROSOne package comes with a pair of EAROSOne, a small and compact EAROS pouch where you can store your unit, and an easy to read User Manual. The User Manual will provide directions on where and how to download the app, use the EAROS_One, and more information regards EAROS Acoustics.

Last updated: January 21, 2017 11:46

When will it ship?

EARLY BIRD will Ship in Mid-May Everything else will Ship in Mid-June

Last updated: January 21, 2017 11:46

How will you be shipping?

USPS will be our main shipping company

Last updated: January 21, 2017 11:46

Will I receive a confirmation and tracking?

Yes, when the product ships we will send you a confirmation, the USA orders will have tracking, but international will not.

Last updated: January 21, 2017 11:46

How will you get my address?

At the end of the campaign, you will get a survey to confirm all your shipping info along with any additional information regarding shirt size etc.

Last updated: January 21, 2017 11:46

What if I move?

We will verify right before we start shipping via an update to ensure we have everyone’s correct address.

Last updated: January 21, 2017 11:46

Where is EAROS Ones made?

EAROS_One are proudly made in the USA

Last updated: January 21, 2017 11:46

When does Kickstarter collect money?

At the end of the campaign Kickstarter will email you, notifying that the campaign has ended and funds will now be collected from each backer, along with instructions about rewards.

Last updated: January 21, 2017 11:46

What if I can not attend the launch party?

We are going to do our best to ensure everyone that purchased this option can make it. We will announce a fixed date in advance which will give you enough time to plan around that date. Unfortunately with 300 tickets adjustments to the dates will not be made.

Last updated: January 21, 2017 11:46

How do I obtain my 1 OAK/Up&Down entry?

We will email you a verification code which will allow you to download an entry pass

Last updated: January 21, 2017 11:46

Is it good for any 1 OAK/ Up&Down?

Yes, 1OAK is currently located in Los Angeles, Las Vegas, and New York City. Up&Down is only located in New York City

Last updated: January 21, 2017 11:46

What are EAROS_One?

EAROSOne are a passive hearing protection unit that is used mainly for anyone in loud environments. EAROSOne REQUIRES NO BATTERY or recharging. Whether it is a concert, music festival, or your local club, anyone can take full advantage of EAROS_One and protect their hearing. Last updated: Sat, Jan 21 2017 2:35 pm EST

How does EAROS_One work and why should I buy it?

EAROS_One filters and reduces sound levels using it’s patent pending Soundbore design. The full spectrum of sound passes through to your inner ear but at reduced decibel levels, protecting your sensitive hearing from accumulating damage and even hearing loss. Last updated: Sat, Jan 21 2017 2:46 pm EST

What’s the difference between EAROS_One and regular ear plugs?

EAROS has aimed to provide an aesthetically beautiful hearing protection unit with medical-grade hearing protection that would normally cost hundreds of dollars for a fraction of the price. No more awkward bright orange earplugs or over-priced hearing aids. Last updated: Sat, Jan 21 2017 2:46 pm EST

What is NIHL?

Noise-Induced Hearing Loss (NIHL) is permanent hearing damage caused by overexposure to noise. These noises can range anywhere from live music concerts to sirens on an ambulance. NIHL can occur instanteously or develop gradually from repeated exposure to loud noise over time Last updated: Sat, Jan 21 2017 2:46 pm EST

What dB levels cause permanent hearing damage to my ears?

Hearing loss occurs when your ears are consistently exposed to sound at levels over 85 dB. Last updated: Sat, Jan 21 2017 2:46 pm EST

Are EAROS_One waterproof, can I swim with them?

Unfortunately, EAROS_One are not designed to be submerged underwater. Last updated: Sat, Jan 21 2017 2:46 pm EST

How can I be sure that my EAROS_One will fit my ears?

EAROS_One comes with two sets of tips that will allow you to get the perfect fit, designed for ages 13 and over. Last updated: Sat, Jan 21 2017 2:46 pm EST

How will I know if I am in a loud environment that requires EAROS_One?

EAROS has developed a FREE app, both available in the Google Play store and Apple Store, that allows you to measure the level of noise in the surrounding environment. The app will also tell you how long you should be exposed in that environment with EAROSOne and without it. This app does not need to be connected to your EAROSOne since they are passive hearing protection units and can be used even if you are not using EAROS_One. The app will provide you with a 2 hour update as long as notifications are enabled. Last updated: Sat, Jan 21 2017 2:46 pm EST

Can I hear people talk with EAROS_One?

Yes, EAROS_One was designed to allow the person wearing to have increased fidelity of sound, making it easier to hear someone speaking to you in a loud environment. Last updated: Sat, Jan 21 2017 2:46 pm EST

What comes with the EAROS_One set?

The EAROSOne package comes with a pair of EAROSOne, a small and compact EAROS pouch where you can store your unit, and an easy to read User Manual. The User Manual will provide directions on where and how to download the app, use the EAROS_One, and more information regards EAROS Acoustics. Last updated: Sat, Jan 21 2017 2:46 pm EST

When will it ship?

EARLY BIRD will Ship in Mid-May Everything else will Ship in Mid-June Last updated: Sat, Jan 21 2017 2:46 pm EST

How will you be shipping?

USPS will be our main shipping company Last updated: Sat, Jan 21 2017 2:46 pm EST

Will I receive a confirmation and tracking?

Yes, when the product ships we will send you a confirmation, the USA orders will have tracking, but international will not. Last updated: Sat, Jan 21 2017 2:46 pm EST

How will you get my address?

At the end of the campaign, you will get a survey to confirm all your shipping info along with any additional information regarding shirt size etc. Last updated: Sat, Jan 21 2017 2:46 pm EST

What if I move?

We will verify right before we start shipping via an update to ensure we have everyone’s correct address. Last updated: Sat, Jan 21 2017 2:46 pm EST

Where is EAROS Ones made?

EAROS_One are proudly made in the USA Last updated: Sat, Jan 21 2017 2:46 pm EST

When does Kickstarter collect money?

At the end of the campaign Kickstarter will email you, notifying that the campaign has ended and funds will now be collected from each backer, along with instructions about rewards. Last updated: Sat, Jan 21 2017 2:46 pm EST

What if I can not attend the launch party?

We are going to do our best to ensure everyone that purchased this option can make it. We will announce a fixed date in advance which will give you enough time to plan around that date. Unfortunately with 300 tickets adjustments to the dates will not be made. Last updated: Sat, Jan 21 2017 2:46 pm EST

How do I obtain my 1 OAK/Up&Down entry?

We will email you a verification code which will allow you to download an entry pass Last updated: Sat, Jan 21 2017 2:46 pm EST

Is it good for any 1 OAK/ Up&Down?

Yes, 1OAK is currently located in Los Angeles, Las Vegas, and New York City. Up&Down is only located in New York City Last updated: Sat, Jan 21 2017 2:46 pm EST

Shipping Updates No shipping updates are provided.
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The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

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I completed the survey, but haven't received my rewards yet. When will they arrive?

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Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://earos.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

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Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

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When will my pledge will be shipped, charged or locked down?

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